Howdy from deep in the heart of Texas!

Toadies’ online store processes and ships orders once a week, typically on Fridays. We’re not open on weekends, and we’re definitely not Amazon. We’re a rock band, proudly cutting out the middleman to bring you merch directly. Please allow up to 7 days for your order to be processed.

Need a rush? Sending a gift? Email us before placing your order at ToadiesOfficial (at) gmail.com, and we’ll let you know what’s possible. Thanks for your support and understanding!

⚠️ Known Glitch: Address Issues

Occasionally, our platform doesn’t accept valid addresses (we know, it's frustrating). If this happens email ToadiesOfficial(at)gmail.com with you email address, full shipping address, phone number, and what you'd like to order (including sizes).

📦 Shipping Info & Options

Orders are shipped to the address you provide at checkout. Changes after an order is placed cannot be guaranteed, but email us at ToadiesOfficial(at)gmail.com and we’ll do our best to help. ·      
We are not responsible for ackages marked as delivered by the carrier os misdelivered packages due to incorrect shipping addresses entered at checkout.

You’ll find a dropdown menu at checkout to select your shipping speed and method. Here's what to know:

Media Mail (for comics & music only) is the most budget-friendly, but: it does not include insurance or tracking. Media mail is slower than First Class or Priority and increases risk of transit damage. We are not responsible for transit damage including corner bends, spin damage, jacket dings, weather damage etc

For best results, we highly recommend USPS Priority Mail, which includes $100 insurance and faster delivery.

🛑 Cosmetic Damage in Transit

We pack everything with care, and unless noted, items leave us in mint condition. Signed records have to be opened to be signed, shrinkwrap will be off and some jacket damage can occur in the signing process.

We cannot issue refunds for minor cosmetic damage (e.g. poster bends, album corner dings, etc.) and damage due to shipping media mail.

If you're concerned about preserving your items in good condition, please choose Priority Mail, but remember corner bends are still possible.

International Orders

We gladly ship internationally! Please note that orders shipped outside the U.S. may be subject to additional customs duties, taxes, tariffs, or border fees upon delivery. These charges are determined by your country’s regulations and are the responsibility of the customer. We do not have control over these fees and cannot predict their cost in advance. If your country is not listed please email ToadiesOfficial (at) gmail dot com. ·      
International customers are responsible for duties and taxes on international shipments. International orders are final sale. No refunds or credits will be issued, even if the package is refused or abandoned

As Willie Says...

We reserve the right to refuse service to anyone, for any reason. Or as the great Willie Nelson once said: "Don’t be an asshole." If there’s an issue with your order, please reach out and let us know. We value our fans and will always do our best to find a fair and reasonable solution.

All sales are final and items are non-refundable unless it was our error. In some cases, we can exchange sizes, but the purchaser is responsible for shipping costs.

Any order issues or items to be returned must take place within two weeks of receiving the item.

Check back often - new merch is added frequently and rotated between what's on tour and what's available in the online store.

THANKS FOR YOUR SUPPORT (and purchases.)

Are you designer, artist or other creative who loves Toadies? We enjoy collabs. Email us at ToadiesOfficial (at) gmail.com